Frequently Asked QuestionsGot questions? We've got answers. If you don't find what you're looking for, reach out to us at support@hubreeze.com — we
respond within 1 hour, guaranteed within 24 hours.
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ORDERS & SHIPPING
Q: How long does shipping take?
A: Most orders are processed within 1-3 business days. Delivery typically takes 8-15 days depending on your location. You'll
receive a tracking number via email as soon as your order ships.
Q: How do I track my order?
A: Once your order ships you'll receive a confirmation email with your tracking number. You can also track your order anytime
by visiting our Order Tracking page by clicking the "Order Status" Button below.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders to the United States.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so please contact us at support@hubreeze.com within 12 hours of placing your order if you need
to make any changes. After that the order may already be processing and we may not be able to modify it.
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RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day return policy. If you're not 100% satisfied with your purchase for any reason, contact us within 30 days
of receiving your order and we'll make it right — no hassle, no stress.
Q: How do I start a return?
A: Simply email us at support@hubreeze.com with your order number and reason for return. Our team will respond within 24 hours
with return instructions.
Q: When will I receive my refund?
A: Once we confirm your return, refunds are processed within 3-5 business days back to your original payment method. We handle
all returns and issues on a case by case basis. If your item arrives damaged, defective, or doesn't match the description — we'll
replace it or refund you immediately, no return shipping required. Contact us at support@hubreeze.com with your order number and
a photo and we'll sort it out within 24 hours.
Q: What if my item arrived damaged or defective?
A: We're so sorry if that happened! Email us at support@hubreeze.com with a photo of the damaged item and your order number and
we'll send you a replacement immediately at no charge.
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PRODUCTS
Q: How long does the battery last on your fans?
A: Battery life varies by product and speed setting. Most of our fans last 6-20 hours on a single charge at low to medium settings.
Check individual product pages for exact battery specs.
Q: Are your fans USB-C rechargeable?
A: Yes — most HuBreeze fans charge via USB-C for fast, convenient charging anywhere.
Q: Are your fans safe for kids?
A: Our bladeless neck fans are completely safe for kids and adults. Our handheld fans have protective grilles over the blades. As
with any electronic device, we recommend adult supervision for children under 8.
Q: What's the difference between a regular fan and an ice cooling fan?
A: A regular fan just moves air around. Our ice cooling fans use advanced cooling technology to actively lower the temperature of
the airflow — so you feel actual cold air, not just a warm breeze.
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CUSTOMER SUPPORT
Q: How do I contact HuBreeze?
A: Email us at support@hubreeze.com — our team is online and responds within 1 hour during business hours, and guaranteed within 24
hours no matter what.
Q: What are your customer support hours?
A: We're available Monday through Sunday, 9am to 9pm EST. But we monitor emails around the clock so you'll almost always hear back
faster.
Q: I have a question that isn't listed here — what do I do?
A: Just email us at support@hubreeze.com and we'll get back to you right away. No question is too small — we're here to help.
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Still have questions? We're always happy to help.
📧 support@hubreeze.com
🌐 hubreeze.com